Management Services
Our comprehensive range of services includes hotel management and property management in Cambodia. We offer expert hospitality consulting services designed to help you achieve your business goals.
Whether you need a consultant to create a hotel brand or strategic advice on hotel distribution channel strategies, our team is here to support your success. Our international hotel management services ensure your property meets global standards, and our hotel management consultancy services provide tailored solutions for your unique needs
Operations
EHM provides hotel consulting and operator services for independent hotels and resorts.
We are a game-changer in the international hotel and hospitality industry. With our strong business development DNA, we challenge the status quo and turn hotels into leaders in their local market. By incorporating ourselves into your company structure, below are what we focus on:
- Prepare the annual business plan including expense and capital expenditure
- Review the monthly performances and analyze the variances and suggest a corrective plan for the management team
- Inculcate a quality focus in all hotel departments and aim for total quality management (TQM)
- Development of standard operating procedures (SOPs)
- Property profit and loss reviews
- Monitor guest satisfaction and take corrective measures to improve areas of concern
Conduct HACCP audit and ensure all statutory and legal compliances - Conduct quarterly engineering and fire audit
- Conduct life safety audit
Sales & Marketing
If you are looking for a expertise hospitality marketing consultant, you will always find us standing near you with our targeted, site-specific programs to boost your sales and marketing strategies. With our expert guidance, our sales and marketing professionals work together with the hotel general managers and sales teams to deliver revenues in terms of room nights and MICE events, thereby achieving the Hotel annual business plans.
- Preparation of pre-opening marketing strategies and budgets
- Offering comprehensive marketplace analysis and competitive analysis to identify the target market and best opportunities.
- Our marketing team can support you in different ways to generate more direct sales while maintaining OTA booking
- Marketing and Sales Action Plan which includes pricing policy, advertising campaigns, project monitoring, and boosting the hotel’s branding to strengthen the base of your business.
Financial & Cost Control
- Policies and procedure setup & review.
- All-inclusive business accounting package.
- Cost Controlling.
- AP, AR, reconciliation, budget planning, expense report reimbursement.
- Bookkeeping & Accounting & Preparation of financial statements.
- Development of financial plans & budgets.
- Cash flow management.
Central Purchasing
- Responsible for the purchasing of OE, FFE, and other non-food/beverage items.
- Conduct Vendor sourcing and selection, price comparison, annual vendor performance review, and budgeting.
- Establishing and updating the supplier database.
- Monitoring the subordinate on inventory to avoid waste of resources.
- Observe the company policy and procedures regarding orders made and the subsequent purchase of equipment, furnishings, etc., considered in terms of accountancy as “Purchase of assets”.
- Observe existing guidelines regarding urgent purchases, minor purchases, purchasing fresh or perishable goods, etc.
- Facilitate policy development, aligned with Koh Apikjun Resort Procurement Strategic Sourcing/Procurement and, AP Operations/Finance.
- Assist the hotels in developing and maintaining an approved suppliers list and supplier governance.
Information Technology
- Maintenance services include both hardware maintenance and support services and network maintenance including network support
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer system and network
- Talk to clients through a series of actions, either face-to-face or over the phone to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Support the roll-out of new applications
- Setup new user accounts and profiles and deal with password issues
- Test and evaluate new technology
- Conduct safety checks on computer equipment monthly
- Website and hosting maintenance and website development
Food & Beverage
- Cost & Inventory Control
- Food & Beverage Menu Planning
- Monitor Restaurant Traffic & Revenue
- Hospitality Service & Quality Initiatives
- Manage F&B staff to ensure the quality of service is delivered.
- Food & Beverage Banquet & Catering Development
- Food & Beverage Sanitation Health & Safety Education
Human Resource
- Recruitment
- Developing workplace policies
- Administering pay and benefits
- Retaining talent
- Training employees
- Complying with regulations
- Maintaining safety
- Attendant management
- Payroll arrangement
Hotel E-Commerce
Elite Hospitality & Management provides Hotel E-Commerce Management Services to others in the industry by Managing Online Travel Agencies (OTAs). Our OTAs management team is well-versed and experienced in dealing with major online travel agencies and developing successful strategies to attract a greater array of potential clients.
Our long-standing relationships with these agencies are a strength of any property’s business plan.
- Global OTA Contracting
- OTA Management
- OTA Content Management
- Strategic Plan
- Paid Marketing
- Profit Growth
- Monthly Report
- Online Travel Agency Management
- Revenue Management
- Website design & development
- Creation of online booking systems
Legal Advisory
Our experienced legal advisory team provides invaluable guidance and expertise in navigating the complex legal landscape in Cambodia. From contract drafting and review to compliance and dispute resolution, we offer strategic counsel to protect your business interests and ensure regulatory compliance, allowing you to make informed decisions and mitigate risks effectively.
Tax Payment
Staying up-to-date with tax regulations and changes, maintaining thorough documentation of transactions, and implementing effective internal control measures to mitigate the risk of non-compliance. By effectively managing tax services, businesses in the hospitality industry can maintain financial integrity, avoid penalties, and contribute to the overall success and sustainability of the organization.
Maintenance
We offer a seamless solution to keep your facilities in optimal condition. Our skilled technicians and dedicated teams ensure efficient repairs, preventive maintenance, and ongoing support for electrical, plumbing, HVAC, and other essential systems, allowing you to focus on your core business without disruption.